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Regular Cleaning & Ironing
Fully Vetted Staff
All cleaning staff are interviewed personally in our offices and they must provide us with verifiable proof of their identity and address. We also take up two references, one of which has to be a previous employer. Every effort is made to ensure the cleaner is vetted thoroughly and we would not send a cleaner to you that we would not be happy to have in our own home.
Replacement Cleaners
When your cleaner is on holiday, if requested, we will supply a suitable replacement for the weeks they are away. If your regular cleaner is unable to clean becasue of unexpected circumstances (i.e. illness, car breakdown etc) contact us at the Agency and wherever possible we will supply a temporary replacement from our large database of cleaners.
Comprehensive Insurance Cover
To give you peace of mind all our cleaners are fully insured by Comprehensive Employers Liability and Publice Liability Insurance cover. If a cleaner accidentally damages any of your property whilst they are cleaning your home our Insurance Company will pick up the bill. If a cleaner experiences any kind of personal injury whilst working for you, again they are covered by our Company Insurance. Full details can be found in our Client Information Pack.
Medway Maids supply the labour but how you use that labour is up to you. The Client chooses the type of work they would like the cleaner to do. It can be cleaning only or a combination of cleaning and ironing.
A checklist of jobs is supplied with our paperwork and all you have to do is tick the boxes of the jobs you would like done. The cleaner then has a clear idea of what is expected and these jobs can be done as a matter of routine on a regular basis. Alternatively you can specify a particular job you would like done. Maybe you would like them to devote their time to a particular room or a larger than usual workload of ironing that has built up.
There is a minimum visit time of 2 hours per week or 3 hours per fortnight. A regular cleaner will be allocated to you on your chosen day or days and our charges start from £9.00 an hour.
Once your requirements have been detailed a cleaner will allocated by the Agency. They will meet you for an interview first so you feel comfortable with that person in your home. If at any future time you feel unhappy with your cleaner for whatever reason you can speak to the Agency and ask for a change of cleaner.